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How do I request a return or exchange?
To be eligible for a return, your item must be unused and in the same condition that it was sent.
To return any items – please email shelly@agirlsbestfriend.ie within 14 days of the sale to organise a refund or credit note.

Returns Postage
We do not offer paid return postage. A Girl’s Best Friend is a small Irish business so the purchaser is responsible for any postage charges on returning items.
We cannot be held responsible for any lost returns packages – and so we recommend that you track and trace your package by registered post via An Post.

Where’s my refund?
If you haven’t received a refund yet, please contact me shelly@agirlsbestfriend.ie – Please be reminded that refunds processed via PayPal back to your account / bank card can take up to 30 days! I know – 30 days is a long time – there’s more information on this here: https://www.paypal.com/uk/smarthelp/article/where-is-my-refund-faq1212

Lead and metal disclaimer / waiver of liability
Our products are sourced from global suppliers who use the highest standard materials in their production. However, it is important to note that some of the products may contain metals such as lead and nickel which can cause allergic reactions for some people. It remains you – the customer’s responsibility, to make sure you do not purchase items you are knowingly allergic to. Please note by purchasing any item you waive us of any liability occurring from wearing our products not limited to “allergic reactions”.
Please note if not properly stored and looked after sterling silver will discolour as this is the natural nature of the metal. We are not liable for your item discolouration due to lack of care of the item.

If you have any additional questions please contact me at shelly@agirlsbestfriend.ie